Our Policies
Shipping & Delivery:
Orders are usually processed within 2-4 days of creation (so that your soap is fresh) and shipped pending payment, Monday through Friday via USPS Priority Mail or UPS Ground. Please allow 2-3 weeks for order processing, payment collection, creation and shipping. Though your order may reach your doorstep much faster than this, we appreciate your patience as all of your products are hand made.
Payment Policy:
We accept Visa, MasterCard, check or money order as a method of payment. We happily accept orders from all over the world, but please be aware that there is a 10% surcharge for payment via international Visa or MasterCard (credit cards issued by non-US banks) to cover the added fees charged to us by the bank for processing. In the event your check is returned to me for any reason, you will be charged $25.00. No further orders will be shipped until your account is cleared. Furthermore all orders placed after that will be cash or credit card only.
Final Order Invoice Amount Calculation:
Once we receive your order, we will provide you with an all-inclusive total via email. Florida Residents will be required to pay sales tax (based on county of residence), and we add shipping and handling to your order based on actual size and weight.
Wholesale/Quantity Discount:
We are happy to offer a quantity discount of 10% on minimum orders of $300, and a 15% discount on orders of $1000 or more.
Out of Stock Items:
If an item is out of stock, I will notify you and you can choose a substitute or backorder. The backordered items will be shipped as soon as they become available. I appreciate your understanding.
Return Policy:
I would like you to be 100% satisfied with your order, but if you are not, please return it to me within 10 days for a full-refund. However, due to health concerns, if your soaps have been opened I can not accept a return or issue give a refund. The aroma of the soaps are well sealed with the shrink wrap. Also, color may vary slightly due to being handmade. It is important that you notify me before you return a package so that I can give you an address other than the P. O. Box to ship to.
Damaged Shipment:
If your soap product is defective in some way due to damage sustained in shipping, save all shipping materials and do not use the product. Damages must be reported to UPS (or the carrier specified by you) andElements Design Collection immediately. Inspect all packages at the time of receipt. In the event that you receive an order that has been damaged make sure the driver noted this fact on the delivery sheet. You should then immediately contact UPS or USPS (or the carrier specified by you) so that they can inspect the shipment. If the driver does not do this then you accepted the box in good condition and nothing can be done about the damages. Once a package has been signed for it is assumed the package was delivered in good order. If a return is authorized, it must be packed in the original manner. If damage occurs on return because of inadequate packaging no credit will be issued.
Concealed Damage:
If there is damaged merchandise when you unpack the order follow these instructions: 1. Save the original carton and all packing material. 2. Call UPS and inform them of your damaged shipment. They will send an inspector to inspect your package. 3. Call Elements Design Collection and I will start processing your claim.We cannot replace damaged merchandise if UPS does not inspect the package.
About the Soap:
I am often asked if natural soap lasts long. With handmade or ANY soap, how long it lasts depends on how you use it. If you use any soap as a scrubbing tool, your soap won’t last long. Use a washcloth, sponge, or loofah to rub soap onto your skin and it will last longer. Natural handmade soap contains NONE of the chemicals commercial soaps use to make them last, so you feel no residues on your skin following bathing. You are also far less likely to need moisturizers as a result especially due to the glycerin properties! Many of the soaps smell “good enough to eat,” but please do not ingest. For external use only. Be sure to monitor your children using these soaps who may be be prone to tasting them.
Product Disclaimer:
Please note that Elements Design Collection products are not intended to be used as remedies or to treat any medical conditions. Always consult your health care professional for help with any health concerns. As with anything that touches the skin, it is possible certain soaps may be irritating to certain people. Discontinue use if ANY allergy or irritation occurs.
Privacy Policy:
Elements Design Collection cares about your privacy. The information I collect from you i.e. name, address, email & credit card number, is what I need to process your order. I do not sell or share customer information with other parties. Your privacy is important to me!
